Client Concierge

How may we assist you?

Correspondence

Email us for general inquiries or order support:

INKWELLCO1@HOTMAIL.COM

The Atelier

Visit our flagship location:

Malviya Nagar, Jaipur, Rajasthan

Inquiries

IVR & Voice Support:

Coming Soon — Spring 2026

Frequently Asked Questions

Logistics & Delivery
How long does shipping take?

All instruments are meticulously inspected and shipped via our premium logistics partners. Standard arrival is 3-5 business days across India. Remote locations may take up to 7 days.

Can I track my order in real-time?

Yes. Once your order is dispatched, a tracking signature is sent via email and updated in your 'Master Account' dashboard under Order Records.

The Collection
Are the writing instruments authentic?

Every item in the Inkwell Archive is 100% authentic, sourced directly from manufacturers or authorized distributors, and accompanied by official warranty cards where applicable.

Do you provide ink refills?

Yes, we stock a curated range of compatible refills and bottled inks to ensure your writing instrument remains a lifelong companion. Check the 'Inks' section on our shop.

Financials & Security
What payment methods are accepted?

We accept all major Credit/Debit cards, UPI, and Net Banking. Cash on Delivery (COD) is available for orders up to ₹5,000.

Is my data secure?

We use industry-standard 256-bit SSL encryption. Your financial details are processed through secure gateways and are never stored on our private servers.

Returns & Policy
What is the return policy?

We offer a 7-day complimentary return policy for unused items in their original, pristine packaging. Note that custom engraved pieces are final sale.

Immediate Concierge

Direct assistance via WhatsApp
Monday — Saturday | 10:00 AM - 06:00 PM

Message Concierge